CALLED COPLA.
Voting program contest is called COPLA have already generated four complaints from viewers which, as noted with Previously, the Ombudsman requested detailed information on various aspects of this part of space to the Head of Programs. The complaints go in two directions: first two spectators who claim that their votes were not counted and secondly those who believe that it is not sufficiently well explained the system of counting votes from the public and the jury votes. Three spectators and viewers all of Sevilla and one of them thought the price of calls "very expensive" for a program that issues a public company. So using explained by the Head of Programs try to clarify these points. Apart from the problems that may arise with mobile operators in the voting, has been reported to the Ombudsman, first, that the voting system explained widely throughout the program on several occasions, something which has been found from this Office. Also shown: "regarding telephone calls, the voting period for each competitor is open before starting his acting, when he announces this, and closes once the jury returns its valuation. Under that set the groundwork for the program, deposited with a notary, and hoping not to disturb the results, the voting procedure is limited to post-only-five (25) units from the same sender telephone bidder and day '. The bases certainly are available on the website of the RTVA and the program itself. In connection with call charges explained that the maximum cost per call is 0.15 € and the SMS of 0.35 € (VAT included), which is defined as cost price the service without added benefit. The program, of course, not responsible for the possible saturation of lines that may arise during the voting period of each contestant, depending on the operating company contracted by each of them. As I wrote before, the summation process of voting is another thing that worries these spectators. So on which explains Programs Headquarters CSTV: "contest over the votes are joining the jury and parallel calls and SMS from the viewers. After the last contestant's performance makes the process of the sum total of each and every one of the contestants. As stated in the rules of the program gives equal weight to the vote of the jury that to the spectators, 50% each. Feedback from viewers is measured by the number of calls and SMS received via a computer program (suitable for these counts). Which has received the most votes gets a greater percentage of the sum total. The final process of the total votes of the jury and spectators lleva a cabo durante la actuación del artista invitado y la entrevista a los concursantes, 10 minutos aproximadamente. Durante este tiempo se revisan todos y cada uno de los pasos anteriormente reseñados para que no se produzcan errores antes de que la presentadora anuncie los resultados finales» . Son aclaraciones necesarias y convenientes para una cuestión ciertamente complicada que puede en algún momento, como ha ocurrido, ocasionar molestias a algunos espectadores.
MÁS SOBRE EL MISMO PROGRAMA.
En este caso es una queja que ya se produjo el pasado año y que viene presentada por un espectador que sigue el programa desde Suiza . understands "the show's format is not right" among other things because he believes that since the jury was encouraged unnecessary confrontations between the candidates and also has personal views on some of the components of the jury are irrelevant and that will not be playing in this report. Your complaint has already processed the last year to the Board of Directors of the RTVA and to the Directorate of the program. The Ombudsman is not going to enter the format types that are chosen for each program, but in this case has been studied possibly one that has appeal to large segments of the audience, as well as data show, for example, the last program (Saturday 25 October) when the space had an average audience over 38% of the public who watched television in Andalusia at that time, not counting the audience outside of our community. Natural is intended to be a type of program that will please the majority and it appears that it is.
USE OF ANDALUSIA. Back
the recurring theme of using what we know as " Andalusian " or "talk Andalusian" given the variety of accents of English in Andalusia there. A listener and viewer of television and radio channels of RTVA refers to it and says that many presenters should "speaking as we speak in Andalusia, is eating us letters, removing and esses, that is in Andalusian as we talk here, which is how we are used to understand " . It is a matter already addressed in other cases by the Ombudsman has already filed several complaints and suggestions like this to the Board of Directors of the RTVA that years ago adopted the following resolution: "encourage the Radio and Television of Andalusia, the use of different modes Andalusian speech, without prejudice to all those workers of the House to express in Castilian by reason of birth or professional habit. " addition, Statute of Autonomy adopted in 2007, Article 213 reads: "The public media will promote the recognition and use of the linguistic mode of Andalusia, in their different talk."
20 years of CSR.
seems impossible. It seems like yesterday, but these dates are met first 20-year life of the radio stations RTVA. On this occasion a few days ago issued a special program dedicated to this event. There are a listener who could not follow him and suggests that "include in the Tray radio" suggestion that the Ombudsman has already been sent to the person indicated.
DEFENDER NOTE .- Under the provision Governing Council, which regulates the functions of the Ombudsperson of the Listener and Viewer in CSR , CSTV , CANAL SUR 2 , ANDALUSIA TV or any other means of RTVA not be accepted complaints, suggestions or opinions anonymous. If you call the answering machine to specify the name and phone number or address of the caller. To post comments to the BLOG of the Ombudsman also be identified.
PARAGRAPH OF THE REGULATORY PROVISION OF DEFENSE / A THE LISTENER AND VIEWER: "No instrument should be scrapped to encourage that participation in the issue of television and radio content, in this sense establishing the position of defender / a of the Listener and Viewer as customer service and sounding board for the views of the Andalusian society and channel their proposals. "
Listener Ombudsman and El Espectador - Radio and Television of Andalusia 
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